Terms and Conditions

By purchasing from Whio Packrafting Limited, you agree to the following terms and conditions.

  1. Rentals
    1. The renter of the equipment is responsible for its return in good condition.
    2. Whilst fair wear and tear can be expected as a normal part of using the rented equipment, the cost of repairs of any damage will be charged to the renter.
    3. If an item of equipment is unable to be repaired, the replacement cost will be charged to the renter.
  2. Insurance
    1. The renter of the equipment may purchase insurance for the rented boats to avoid their liabilities for costs of damage repair.  This insurance is for boats (rafts and packrafts) only, not for accessory equipment such as paddles and lifejackets.
  3. Cancellations
    1. We understand that plans change, and that the weather can impact on plans.  Cancellations made up to 10 days before the start of the booking will be fully refunded.   Cancellations made between 10 and 5 days befiore the start date of the booking will be 50% refunded.  Cancellations within 5 days of the start of the booking will not be refunded.
    2. A refund will cover the cost paid to date; if you have paid a deposit, only the appropriate portion of your deposit will be refunded.
    3. Any card payment processing fees will be deducted froma refund.
  4. Purchases
    1. We warranty the materials and manufacture of equipment for one year from the date of purchase. This warranty does not include:
      1. Damage.
      2. Failure of the item due to abnormal use.
    2. We will repair or replace the defective item at our discretion.
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